The microphone or camera that is being used is not supported by the application. Read the full article to learn more.
| Code: | 2030 |
| Type: | Error |
| Category: | Device |
| Products: | testingRTC, watchRTC, analyzeRTC |
| Message: | The microphone or camera that is being used is not supported by the application. |
What is this about?
This means that testRTC has the ability to verify if the camera and microphone being used by a user are recognized and approved for use by a specific application.
What does this look like in the analysis?
When WebRTC accesses the camera or microphone, it retrieves the device's label. testRTC checks this label to ensure it's an approved device for the application.
Potential risks
The risk depends on how the application manages device access. Some organizations may restrict usage to certain devices or require standardization around specific types.
Suggested actions to take
If an unauthorized device is detected, replace it with an approved one.
Customization
This rule is custom and specific to each account in QualityRTC individually.
Please contact support and provide details of your device policy so we can configure it for your account accordingly.