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Status 30100 - User changed location or ISP since last run

User changed location or ISP since last run (was <ISP> at <City>, <State>). Read the full article to learn more.

Code: 30100
Type: Information
Category: Network
Products: qualityRTC
Message: User changed location or ISP since last run (was <ISP> at <City>, <State>)

What is this about?

When users run network tests multiple times, we try to check if they've changed their network service provider or location between runs. If we detect this, we inform them. This helps clarify whether any changes were made between tests and suggests why the results might differ.

Potential risks

There are no risks involved.

Suggested actions to take

  • Compare the current test with previous runs to determine if changes in service provider or location are affecting the quality of your connection.

  • If possible, switch to the network that provides better quality.

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