Skip to main content

Client defined-IP addresses

At times, companies may use private IP ranges and VPNs for their users and servers. In such cases, when using qualityRTC or watchRTC, you can provide your own enhanced information on these IP addresses to provide more useful information in the test results.

How do I define my private IP Addresses?

  1. Create a .CSV file: The CSV file must contain the following information regarding your private IP addresses:
    • IP Address: Your private IPs
    • IP Type: Supports IPv4 and IPv6
    • Country:
    • City or Region:
    • Zipcode:
    • Latitude:
    • Longitude:
    • ISP: Your Internet Service Provider
    • ASP: Optional (Application Service Provider) - This is optional and can be left blank.
  2. Upload CSV: When the CSV file is ready you need to send the file to our support team so that we can configure it on your account. This is a quick process that only takes a few minutes.

Results: After your file is configured by the testRTC support team you will begin to see your updated information appearing in your new test results.

  • Supports IPv4 and IPv6

  • Supports qualityRTC and watchRTC

  • Supports using IP ranges in the following format:

Example CSV file:

Ip,type,country_name,region_name,city,zip,latitude,longitude,isp,asp,ipv6,USA,New York State,New York,97603,52.85555554,52.85555554,Your Internet Service Provider,Optional - Application Service Provider,ipv4,Ukraine,Kharkiv,Kharkiv,29550,48.85555554,48.85555554,Your Internet Service Provider,Optional - Application Service Provider

How does it work?

  • When we need to check an IP address, we first send the IP to the configured Private IP address book.
  • If we find the IP address, we use the associated location information.
  • If we don't find the IP address we use our generic geolocation provider as we always have.

Was this article helpful?

0 out of 0 found this helpful