Skip to main content

Status 2054 - User denied access to device

getUserMedia: User denied access to device. Read the full article to learn more.

Code: 2054
Type: Warning
Category: Device
Products: watchRTC, analyzeRTC
Message: getUserMedia: User denied access to device

What is this about?

When prompted to allow access to a camera or microphone, the user decided to deny such access.

What does this look like in the analysis?

If you open testRTC Internals, then under User Media you should see a failure with the reason NotAllowedError.

Potential risks

In such a case, the microphone or camera cannot be used in the session, which usually means a failure to initiate your service.

Suggested actions to take

  • See how prevalent the issue is. It might be that the UX you have in place causes users to click on Deny too often

  • Have in place guidelines for users of how to reverse their decision to allow access to their camera and microphone

Was this article helpful?

0 out of 0 found this helpful