getUserMedia: User denied access to device. Read the full article to learn more.
Code: | 2054 |
Type: | Warning |
Category: | Device |
Products: | watchRTC, analyzeRTC |
Message: | getUserMedia: User denied access to device |
What is this about?
When prompted to allow access to a camera or microphone, the user decided to deny such access.
What does this look like in the analysis?
If you open testRTC Internals, then under User Media you should see a failure with the reason NotAllowedError.
Potential risks
In such a case, the microphone or camera cannot be used in the session, which usually means a failure to initiate your service.
Suggested actions to take
-
See how prevalent the issue is. It might be that the UX you have in place causes users to click on Deny too often
-
Have in place guidelines for users of how to reverse their decision to allow access to their camera and microphone