VPN is likely in use. Read the full article to learn more.
| Code: | 2100, 2101 |
| Type: | Warning |
| Category: | Device |
| Products: | analyzeRTC |
| Message: | VPN is likely in use |
What is this about?
We’ve detected that you might be connected via VPN. VPN stands for Virtual Private Network. In a VPN connection, traffic gets tunneled from your device to the VPN server and from there to the actual services you are trying to connect to.
A VPN can be used personally, to hide your identity and location from the services you connect to. It can also be used commercially by businesses to protect their network traffic from external threats.
VPNs usually have a degrading effect on live traffic, including WebRTC based voice and video calls.
Potential risks
VPNs might cause your calls and meetings not to connect or to degrade in media quality due to a myriad of reasons.
Suggested actions to take
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If you expect your users to be using a VPN (for example corporate users), then you might need to validate that their VPNs are configured properly to use your service. Check quality metrics related to this session to figure this out (relay used, packet loss, jitter and rtt are places to start from)
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Assuming your users are complaining about media quality, and they are using a VPN, that might be the cause of it