User denied access to camera and/or microphone. Some of the tests could not be conducted. Read the full article to learn more.
| Code: | 60014 |
| Type: | Error |
| Category: | Peripherals |
| Products: | qualityRTC |
| Message: | User denied access to camera and/or microphone. Some of the tests could not be conducted. |
What is this about?
When prompted to allow access to a camera or microphone, the user decided to deny such access.
Potential risks
When a user denies access to the microphone or camera, we can’t conduct our network tests properly. It means that some of the tests we tried to conduct to ascertain the network score and quality could not be done and the accuracy and scoring will be lower due to that, if they don’t fail altogether.
Suggested actions to take
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Try running the test again, this time allowing access to your microphone and camera when prompted
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If the prompt doesn’t appear, you will need to configure it from the navigation bar in the browser or go for an anonymous browsing session