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| Code: | 60001 |
| Type: | Warning |
| Category: | Device |
| Products: | watchRTC, analyzeRTC |
| Message: | A wireless headset used in this interaction |
What is this about?
Wireless headsets are great. They free you from the need to be tethered with a cable to your device.
We noticed that the user in this session might have been using a wireless headset.
Potential risks
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The farther away you get from your device, the worse the connection is and the poorer the audio quality will be
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Most wireless headsets will add a bit of latency towards the call, degrading the quality when it comes to real time interaction with people in a meeting. This will be especially true if the network you are using exhibits high latency already (this will show up in the measurements in the round-trip time metric value)
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Wireless headsets have internal batteries that require charging. On a low battery, performance will be degraded automatically by the headset itself
Suggested actions to take
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If your policy is against using wireless headsets, contact the user
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If your policy allows for wireless headsets and there are quality issues from the user, you can suggest to him the following:
- Switch to a wired headset if possible
- Make sure the battery of the headset is charged properly
- Don’t be with your headset too far from your device. Distance matters to quality with wireless headsets