Microphone and/or camera have issues. Some of the tests could not be conducted. Read the full article to learn more.
| Code: | 60013 |
| Type: | Error |
| Category: | Peripherals |
| Products: | qualityRTC |
| Message: | Microphone and/or camera have issues. Some of the tests could not be conducted. |
What is this about?
The device (camera or microphone) that we tried to access for these tests cannot be used due to a technical error.
Potential risks
This usually means that the device selected - microphone or camera, cannot be connected to because of a technical issue. This might be on the hardware level, the operating system level, the device drivers' level or the browser software level.
The exact issue cannot be pinpointed easily in this case.
It means that some of the tests we tried to conduct to ascertain the network score and quality could not be done and the accuracy and scoring will be lower due to that, if they don’t fail altogether.
Suggested actions to take
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Try rebooting your device and see if it helps
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Check that the camera or microphone you are trying to use exists and is working. We use the default microphone and camera defined in your operating system, so focus on that