Microphone and/or camera has a generic device failure. Some of the tests could not be conducted. Read the full article to learn more.
| Code: | 60011 |
| Type: | Error |
| Category: | Peripherals |
| Products: | qualityRTC |
| Message: | Microphone and/or camera has a generic device failure. Some of the tests could not be conducted. |
What is this about?
The device (camera or microphone) that we tried to access for these tests cannot be used due to an unknown error.
Potential risks
This type of failure is less common with cameras and microphones and their root cause is largely unknown.
It means that some of the tests we tried to conduct to ascertain the network score and quality could not be done and the accuracy and scoring will be lower due to that, if they don’t fail altogether.
Suggested actions to take
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Try rebooting your device and see if it helps
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Check that the camera or microphone you are trying to use exists and is working. We use the default microphone and camera defined in your operating system, so focus on that
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Set the default microphone and camera devices on your machine to be physical devices and not virtual ones