Connection times are too high on DNS LOOKUP. Check your location versus the servers and if your network is slowing things down. Read the full article to learn more.
| Code: | 10300 |
| Type: | Warning |
| Category: | Miscellaneous |
| Products: | qualityRTC |
| Message: | Connection times are too high on DNS LOOKUP. Check your location versus the servers and if your network is slowing things down. |
What is this about?
The service you are using needs your device to connect to various web services and web sites. Part of the network test conducted checked to see how long it takes to connect to these web services, and on average, the time it took was a bit longer than what we would consider good enough.
Potential risks
Longer connection times means the service might be slow to respond and at times, might even disconnect or fail.
Figuring out the cause of this and improving the connection time should resolve this issue.
Suggested actions to take
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Check the location you are connecting from to the web services that are slow. For that, you will need to check the logs and consult with the IT team as well
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It might be that your connection requests are routed to a different country or continent, increasing the latency and connection time along the way
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There might be a firewall doing deep packet inspection to these connection requests and slowing the traffic down. This can be configured differently to improve things