Knowledge Overview

watchRTC: Passive Monitoring

Introduction to watchRTC
watchRTC is a passive monitoring tool that enables you to collect, track and analyze your user’s usage patterns of your service. This is enabled by integrating the watchRTC SDK as a part of your application. Once integrated, your use...
Insight Charts in Trends
This powerful tool is designed to help you understand trends in user issues and enables you to focus your efforts on addressing the issues that are having the most impact on your services and/or customers. Note: Insight Char...
watchRTC Live: real time access to ongoing WebRTC sessions
watchRTC Live is an optional add-on to watchRTC. It offers a unique real-time capability unlike any other. When available, it offers you a live view of all users connected to your WebRTC application, and in real-time l...
Notifications in watchRTC
watchRTC has a notification center that holds notification messages the system deems as relevant to your needs. You can reach the notification center by selecting watchRTC | ...

Introduction and Solution architecture
For testing and monitoring, testRTC simulates real web browsers interacting with your service directly. This use of real browser simulation ensures that your service gets tested in the environment in which your users rely on,...
Organized topics for advanced users
If you would like to take a proactive approach to learning about testRTC you can find a collection of advanced reading materials here. These can be useful to better understand the tools at your disposal and to be better prepa...

Welcome to testRTC
Welcome to testRTC! Our support and documentation portal (knowledge base) was built to help you get familiar with our products and explore their features. testRTC focuses on the product life cycle of WebRTC ap...
Home Dashboard
The home dashboard presents a bird’s eye view of your activities in testRTC. The dashboard is composed of the following areas: Sidebar The sidebar shows the various services that are available in your account. If you have ...
Single Sign-on support
testRTC supports SSO for its clients. You can authenticate and login to our service using SSO. In such a configuration, users get authenticated and authorized for access directly via your SSO provider. Upon a...
Subscribing to our services
You can create a free account with testRTC. Free accounts grant you access to our testingRTC product. That access is limited to a short period of time and to up to two concurrent probes (=browsers). If you need ...
Supporting Teams
Information to support teams when using testingRTC across multiple teams, projects and products. Single project, multiple team members testRTC has the ability to share a single project with multiple team members. When you cr...
Packet loss values are off the charts
We’ve seen complaints by some of our customers that the packet loss we report in our service is sometimes unreasonable. The way we collect the media metrics is by using WebRTC’s getStats() API, so whatever the browser ...