1. testRTC
  2. qualityRTC: Network Testing
  3. Getting Started with qualityRTC

Getting Started with qualityRTC

To get you started we have put together a list of articles to help you get the most out of your qualityRTC testing and enable you to understand your user’s networks and perform customized tests within minutes.

  • Introduction to qualityRTC

    qualityRTC is a support tool that enables you to understand your user’s network configuration within minutes. In order to do that, qualityRTC conducts a battery of configurable tests, each targeted at gaining an understan...

  • Customizing qualityRTC

    qualityRTC offers a high level of customization. When you onboard to our service, we take care of the following configuration specifically for you: URL – pick your own URL for the Look and feel – header and footer, along with ...

  • qualityRTC invites

    qualityRTC invites is a mechanism provided to Enterprise plans of qualityRTC. This mechanism enables support staff to generate unique invitations to conduct network tests using qualityRTC which are preconfigured. The configuratio...

  • qualityRTC best practices

    The following are a few best practices you should consider when introducing qualityRTC into your workflow. These can help to improve your efficiency and assist you in solving users’ issues. A user complaining about connectivity o...

  • Internationalization and multilingual support in qualityRTC

    qualityRTC supports internationalization of its user facing frontend. You can either select to have English as the only language for your qualityRTC setup, or have it support internationalization. When internationalization is...

  • qualityRTC Server add-on

    qualityRTC offers a Server add-on available for installation for on-premise and cloud deployments where testRTC doesn’t operate today. The Server add-on can be used to provide the following server side functionality for quali...

  • How Talkdesk uses qualityRTC

    We did a Webinar in January 2020 with Talkdesk, where Joao Gaspar, Director of Customer Service at Talkdesk explained how they are using qualityRTC in their support team to assist users with their network issues. Check it out...

  • Network testing for WebRTC video applications

    qualityRTC is quite suitable for testing network conditions of WebRTC video applications. These can be web and video conferencing and collaboration applications, telehealth services, remote education applications, etc... Ther...

  • Personally Identifiable Information (PII) in qualityRTC

    To operate properly, qualityRTC collects information from users’ machines that is considered PII. This mainly includes IP addresses and at times email addresses as well. This information is never shared with third parties. Th...