probeRTC FAQ

Browse through some of the most frequently asked questions from customers who are using probeRTC.

  • URL parameters in probeRTC

    probeRTC is meant to run on its own with little assistance from the user. From time to time, there is a need to modify its behavior, especially when further troubleshooting is required. This is enabled either via the probe cr...

  • probeRTC options

    probeRTC is meant to run on its own with little assistance from the user. From time to time, there is a need to modify its behavior, especially when further troubleshooting is required. This is enabled via URL parameters...

  • I received a setup email. What should I do next?

    If you have received an email, it will be sent along with some links to help you start the probe. You can start the probe by clicking on the Web Browser version, alternatively, you can download and install the probeRT...

  • Data Streams in probeRTC

    probeRTC makes the data it collects available to you in a programmable format, consumable by external business intelligence (BI) systems via a data streams mechanism. For more information please see the article What are data stre...

  • What functions can I perform using the data stream summary files?

    Business Intelligence: Data is provided in a programmable format, consumable by external business intelligence (BI) systems. This can be associated with your own business data that isn’t known to our products....

  • Chrome tabs closing

    Since the update of Chrome to version 110, Chrome deactivates tabs that you aren’t currently using. This can, and will cause issues for probes that you have running so you should deactivate this feature. To do this, you can m...

  • What does the 'Reset Location' option do?

    Use the Reset Location option if you have switched to a new location or machine but you want to continue running your probe. By using the Reset Location option you can continue running your probe from a new location or machin...