General

Start here to learn about the various products and services of testRTC, and to review our latest release notes.

Articles

  • Welcome to testRTC

    Welcome to testRTC! Our support and documentation portal (knowledge base) was built to help you get familiar with our products and explore their features. testRTC focuses on the product life cycle of WebRTC ap...

  • Home Dashboard

    The home dashboard presents a bird’s eye view of your activities in testRTC. The dashboard is composed of the following areas: Sidebar The sidebar shows the various services that are available in your account. If you have ...

  • Single Sign-on support

    testRTC supports SSO for its clients. You can authenticate and login to our service using SSO. In such a configuration, users get authenticated and authorized for access directly via your SSO provider. Upon a...

  • Subscribing to our services

    You can create a free account with testRTC. Free accounts grant you access to our testingRTC product. That access is limited to a short period of time and to up to two concurrent probes (=browsers). If you need ...

  • Supporting Teams

    Information to support teams when using testingRTC across multiple teams, projects and products. Single project, multiple team members testRTC has the ability to share a single project with multiple team members. When you cr...

  • Packet loss values are off the charts

    We’ve seen complaints by some of our customers that the packet loss we report in our service is sometimes unreasonable. The way we collect the media metrics is by using WebRTC’s getStats() API, so whatever the browser ...

  • Recommendations Engine

    In today's world, customer interactions are at the heart of any business. To ensure these interactions are seamless and error-free, our Recommendations Engine provides valuable insights and alerts. This feature actively check...

  • User Roles & Permissions

    User roles and permissions are used to grant different levels of platform access to users. Use these to restrict access to various parts of the platform. Each company has a set of roles and permissions that they can assign to each us...

  • Webhooks in testRTC

    Some testRTC products come equipped with a notification system designed to catch a rich set of events within the system and inform you about your test results. This article will provide a clear guide on configuring the notifi...

  • Integrate a webhook filter

    For testingRTC and upRTC, you may want to invoke a webhook only in certain conditions, such as a failed test, error or a warning status. Filter webhooks using ‘Run options’ For this purpose, you can use the run optio...

  • API key management

    API keys are managed from within the testRTC ‘Settings’ page. Here you can create multiple keys for each type. Read on to learn more. Types of Keys testRTC has two types of API keys: An API key to invoke our REST API Another one f...

  • Export mechanism

    Export is available in most places across the platform. Read on to learn more. The export function will start running the export the moment you ask for it. If the task is short, you’ll get the exported file to downlo...

  • How to Create a Data Stream

    testRTC currently implements data streams using AWS S3 buckets cloud object store. Create an S3 bucket To use data streams, you will need to create an S3 bucket in your AWS accou...

  • How to Remove an API Key

    It may be necessary to remove API keys from your account for various reasons. Should you need to remove an API key you can follow these steps. Note: Removing a key takes effect approx 1-2 hours from the time of removal. ...

  • Terms of Service

    IMPORTANT: BY USING THE SERVICES (AS DEFINED HEREIN) YOU INDICATE YOUR ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN, THEN PLEASE DO NOT USE THE SERVICES. 1. ...

  • Privacy Policy

    IMPORTANT: BY USING THE SERVICES (AS DEFINED HEREIN), YOU GIVE YOUR CONSENT THAT ALL PERSONALLY IDENTIFIABLE INFORMATION (“PII“) THAT YOU SUBMIT OR THAT IS COLLECTED THROUGH THE SERVICES, MAY BE PROCESSED BY THE COMPANY (AS D...