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  3. Insights - Status Code Lookup

Insights - Status Code Lookup

Status codes are presented to customers when certain errors are encountered on the platform. By knowing what these codes mean, you can take appropriate actions to fix them or contact the right support team. This section of the knowledge base will provide explanations for these status codes along with further information on potential risks associated with the issue and suggested actions that can be taken.

  • Status 2050 - Generic device failure

    getUserMedia: Generic device failure. Read the full article to learn more. Code: 2050 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Generic device failure What is...

  • Status 2051 - Device is already in use

    getUserMedia: Device is already in use. Read the full article to learn more. Code: 2051 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Device is already in use Wha...

  • Status 2052 - Device has issues

    getUserMedia: Device has issues. Read the full article to learn more. Code: 2052 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Device has issues What is this about? The d...

  • Status 2053 - Potential software bug

    getUserMedia: Potential software bug. Read the full article to learn more. Code: 2053 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Potential software bug What is...

  • Status 2054 - User denied access to device

    getUserMedia: User denied access to device. Read the full article to learn more. Code: 2054 Type: Warning Category: Device Products: watchRTC, analyzeRTC Message: getUserMedia: User denied access to device What is...

  • Status 2100, 2101 - VPN is likely in use

    VPN is likely in use. Read the full article to learn more. Code: 2100, 2101 Type: Warning Category: Device Products: analyzeRTC Message: VPN is likely in use What is this about? We’ve detected that you might be connec...

  • Status 2110 - Cellular network used

    A cellular network is in use for this session. Read the full article to learn more. Code: 2110 Type: Warning Category: Device Products: analyzeRTC Message: A cellular network is in use for this session. What i...

  • Status 2120 - Wireless headset used

    Read the full article to learn more. Code: 60001 Type: Warning Category: Device Products: watchRTC, analyzeRTC Message: A wireless headset used in this interaction What is this about? Wireless headsets are great. They ...

  • Status 2130 - Potential use of a VM/VDI machine

    The machine used is most likely a virtual machine or a remote desktop host. Read the full article to learn more. Code: 2130 Type: Warning Category: Device Products: analyzeRTC Message: The machine used is most lik...

  • Status 3001 - Peer connection closed a lot later than needed

    Read the full article to learn more. Code: 3001 Type: Warning Category: Signaling Products: testingRTC and watchRTC Message: Peer connection closed a lot later than needed What is this about? When a call disconnects, its ...

  • Status 3002 - User's machine time got modified mid-session

    Read the full article to learn more. Code: 3002 Type: Warning Category: Signaling Products: watchRTC Message: User's machine time got modified mid-session What is this about? Some users try to “game the system” by changin...

  • Status 3050 - ICE connection failure

    ICE connection reached a failure state. A WebRTC session couldn’t be connected or failed prematurely. Read the full article to learn more. Code: 3050 Type: Warning Category: Signaling Products: analyzeRTC Message: ICE...

  • Status 3051 - ICE restart

    An ICE restart procedure has been invoked on a WebRTC session. Read the full article to learn more. Code: 3051 Type: Warning Category: Signaling Products: analyzeRTC Message: An ICE restart procedure has been invoked ...

  • Status 3060 - setRemoteDescription failure

    setRemoteDescription failure. Read the full article to learn more. Code: 3060 Type: Warning Category: Signaling Products: analyzeRTC Message: setRemoteDescription failure What is this about? WebRTC requires the exchange o...

  • Status 3061 - setLocalDescription failure

    A call to setLocalDescription failed for some reason. Read the full article to learn more. Code: 3061 Type: Warning Category: Signaling Products: analyzeRTC Message: A call to setLocalDescription failed for some reaso...

  • Status 3070 - Too many network changes during the session

    The user had more than two network changes during the session. Read the full article to learn more. Code: 3070 Type: Warning Category: Signaling Products: analyzeRTC Message: The user had more than two network chan...

  • Status 4001 - Media device changed multiple times

    Read the full article to learn more. Code: 4001 Type: Warning Category: Media Products: watchRTC, analyzeRTC Message: Media device changed multiple times What is this about? This warning appears when the user changes his ...

  • Status 4002 - No incoming packets mid-session

    Read the full article to learn more. Code: 4002 Type: Warning Category: Media Products: testingRTC, watchRTC, analyzeRTC Message: No incoming packets mid-session Figure 1. Example of a 4002 Error Notification What is th...

  • Status 4200, 4201, 4210, 4211 - Network fluctuations might be causing incoming audio quality issues

    Media device changed multiple times. Read the full article to learn more. Code: 4200, 4201, 4210, 4211 Type: Warning Category: Media Products: analyzeRTC Message: Network fluctuations might be causing outgoing/incoming ...

  • Status 5001 - No audio on incoming channels

    totalAudioEnergy is 0 on an incoming audio channel. Read the full article to learn more. Code: 5001 Type: Error Category: Audio specific Products: testingRTC, watchRTC, analyzeRTC Message: totalAudioEnergy is 0 on an ...

  • Status 5002 - Too many audio packets are getting discarded

    Too many audio packets are getting discarded (X% of packets). Read the full article to learn more. Code: 5002 Type: Warning Category: Audio specific Products: testingRTC, watchRTC, analyzeRTC Message: Too many audio p...

  • Status 6001 - Video encoder limited by CPU

    Encoder reduced bitrate due to CPU issues more than 20% of the time. Read the full article to learn more. Code: 6001 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Encoder r...

  • Status 6002 - Encoded more frames than sent

    Encoded more frames than sent (X frames discarded). Read the full article to learn more. Code: 6002 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Encoded more frames than s...

  • Status 6003 - Decoded less frames than received

    Decoded less frames than received (X frames discarded). Read the full article to learn more. Code: 6003 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Decoded less frames th...

  • Status 6110 - Video encode time too high

    Video encode time is too high. Read the full article to learn more. Code: 6110 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Video encode time is too high What is this about? W...

  • Status 6111 - Video decode time too high

    Video decode time is too high. Read the full article to learn more. Code: 6111 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Video decode time is too high What is this about? ...

  • Status 10001 - Old browser version

    You are using an older browser version. It might make sense to upgrade to the latest one. Read the full article to learn more. Code: 10001 Type: Warning Category: Miscellaneous Products: qualityRTC Message: You are u...

  • Status 10002 - Data center selected might not be optimal

    We can see you are connecting from <USER-COUNTRY>, but the media server assigned to you is in <MEDIA-COUNTRY>. “Long distance” calls lead to lower call quality. This can be the case if you are using a VPN or if you configured...

  • Status 10200 – Low memory

    The machine has low memory available. It seems like the memory is being used by other browser tabs or applications. This may lead to slowness and other media quality issues. Read the full article to learn more. Code: ...

  • Status 10300 - Connection times are too high

    Connection times are too high on DNS LOOKUP. Check your location versus the servers and if your network is slowing things down. Read the full article to learn more. Code: 10300 Type: Warning Category: Miscellaneous Pr...