Insights - Status Code Lookup

Status codes are presented to customers when certain errors are encountered on the platform. By knowing what these codes mean, you can take appropriate actions to fix them or contact the right support team. This section of the knowledge base will provide explanations for these status codes along with further information on potential risks associated with the issue and suggested actions that can be taken.

  • Status 2050 - Generic device failure

    getUserMedia: Generic device failure. Read the full article to learn more. Code: 2050 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Generic device failure What is...

  • Status 2051 - Device is already in use

    getUserMedia: Device is already in use. Read the full article to learn more. Code: 2051 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Device is already in use Wha...

  • Status 2052 - Device has issues

    getUserMedia: Device has issues. Read the full article to learn more. Code: 2052 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Device has issues What is this about? The d...

  • Status 2053 - Potential software bug

    getUserMedia: Potential software bug. Read the full article to learn more. Code: 2053 Type: Warning Category: Device Products: testingRTC, watchRTC, analyzeRTC Message: getUserMedia: Potential software bug What is...

  • Status 2054 - User denied access to device

    getUserMedia: User denied access to device. Read the full article to learn more. Code: 2054 Type: Warning Category: Device Products: watchRTC, analyzeRTC Message: getUserMedia: User denied access to device What is...

  • Status 3001 - Peer connection closed a lot later than needed

    Read the full article to learn more. Code: 3001 Type: Warning Category: Signaling Products: testingRTC and watchRTC Message: Peer connection closed a lot later than needed What is this about? When a call disconnects, its ...

  • Status 3002 - User's machine time got modified mid-session

    Read the full article to learn more. Code: 3002 Type: Warning Category: Signaling Products: watchRTC Message: User's machine time got modified mid-session What is this about? Some users try to “game the system” by changin...

  • Status 3050 - ICE connection failure

    ICE connection reached a failure state. A WebRTC session couldn’t be connected or failed prematurely. Read the full article to learn more. Code: 3050 Type: Warning Category: Signaling Products: analyzeRTC Message: ICE...

  • Status 3051 - ICE restart

    An ICE restart procedure has been invoked on a WebRTC session. Read the full article to learn more. Code: 3051 Type: Warning Category: Signaling Products: analyzeRTC Message: An ICE restart procedure has been invoked ...

  • Status 3060 - setRemoteDescription failure

    setRemoteDescription failure. Read the full article to learn more. Code: 3060 Type: Warning Category: Signaling Products: analyzeRTC Message: setRemoteDescription failure What is this about? WebRTC requires the exchange o...

  • Status 3061 - setLocalDescription failure

    A call to setLocalDescription failed for some reason. Read the full article to learn more. Code: 3061 Type: Warning Category: Signaling Products: analyzeRTC Message: A call to setLocalDescription failed for some reaso...

  • Status 4001 - Media device changed multiple times

    Read the full article to learn more. Code: 4001 Type: Warning Category: Media Products: watchRTC, analyzeRTC Message: Media device changed multiple times What is this about? This warning appears when the user changes his ...

  • Status 4002 - No incoming packets mid-session

    Read the full article to learn more. Code: 4002 Type: Warning Category: Media Products: testingRTC, watchRTC, analyzeRTC Message: No incoming packets mid-session Figure 1. Example of a 4002 Error Notification What is th...

  • Status 4003 - No media for an hour or more

    There is an open peer connection without any data flowing in it for over an hour. Read the full article to learn more. Code: 4003 Type: Warning Category: Media Products: testingRTC, watchRTC, analyzeRTC Message: Th...

  • Status 5001 - No audio on incoming channels

    totalAudioEnergy is 0 on an incoming audio channel. Read the full article to learn more. Code: 5001 Type: Error Category: Audio specific Products: testingRTC, watchRTC, analyzeRTC Message: totalAudioEnergy is 0 on an ...

  • Status 5002 - Too many audio packets are getting discarded

    Too many audio packets are getting discarded (X% of packets). Read the full article to learn more. Code: 5002 Type: Warning Category: Audio specific Products: testingRTC, watchRTC, analyzeRTC Message: Too many audio p...

  • Status 6001 - Video encoder limited by CPU

    Encoder reduced bitrate due to CPU issues more than 20% of the time. Read the full article to learn more. Code: 6001 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Encoder r...

  • Status 6002 - Encoded more frames than sent

    Encoded more frames than sent (X frames discarded). Read the full article to learn more. Code: 6002 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Encoded more frames than s...

  • Status 6003 - Decoded less frames than received

    Decoded less frames than received (X frames discarded). Read the full article to learn more. Code: 6003 Type: Warning Category: Video specific Products: testingRTC, watchRTC, analyzeRTC Message: Decoded less frames th...

  • Status 10001 - Old browser version

    You are using an older browser version. It might make sense to upgrade to the latest one. Read the full article to learn more. Code: 10001 Type: Warning Category: Miscellaneous Products: qualityRTC Message: You are u...

  • Status 10002 - Data center selected might not be optimal

    We can see you are connecting from <USER-COUNTRY>, but the media server assigned to you is in <MEDIA-COUNTRY>. “Long distance” calls lead to lower call quality. This can be the case if you are using a VPN or if you configured...

  • Status 20001 - High outgoing packet loss

    There’s high outgoing packet loss. People might have a hard time hearing what you say. Try improving your network connection. Read the full article to learn more. Code: 20001 Type: Warning / Error Category: Media Produc...

  • Status 20002 - High incoming packet loss

    There’s high incoming packet loss. You may have a hard time hearing what others say. Try improving your network connection. Read the full article to learn more. Code: 20002 Type: Warning / Error Category: Media Products...

  • Status 20003 - High RTT

    There’s a high round trip time measured. This can lead to poor call quality. Check if you are using a VPN or if you are getting routed to the wrong media server for your calls. Read the full article to learn more. Cod...

  • Status 20004 - Connected but no media

    We got a call connected, but no media. Our best bet is that something is blocking the traffic. Check if you have a firewall or VPN that needs to be properly configured. Read the full article to learn more. Code: 20004...

  • Status 20005 - Bandwidth estimation

    Your device estimates low available bandwidth for video calls. If there are no other quality issues, then check if anything is throttling UDP network traffic. Read the full article to learn more. Code: 20005 Type: W...

  • Status 30001 - WiFi access point is far away

    Are you on a wireless connection? It seems like the reception at your position isn’t great. Try getting closer to your WiFi router or change your location to improve the signal strength. Read the full article to learn more. ...

  • Status 30002 - You are connected via WiFi

    This may affect quality. We suggest you either shift to an Ethernet based connection or make sure you are close to the access point and use a 5 GHz WiFi connection. Read the full article to learn more. Code: 30002 T...

  • Status 30003, 30004, 30006 - You are connected via VPN

    This may affect call quality. Make sure it is your intention and that the VPN is configured properly for such calls. Read the full article to learn more. Code: 30003, 30004 or 30006 Type: Warning Category: Network Produ...

  • Status 30005, 30007 - You are connected via cellular

    This may affect quality and isn’t advisable. We suggest you shift to an Ethernet based connection, or at the very least use a 5 GHz WiFi connection. Read the full article to learn more. Code: 30005 or 30007 Type: Er...